Hyatt Ziva Puerto Vallarta - All Inclusive

The trip started off terrible, we were late for our flight then our passports expired the week prior so we had to go to Washington to get a same day passport. We were there for our scheduled appointment and they checked us in late so we had to wait another day to get the passports. Changed our flight two times which of course costed extra money and we missed a couple days there at the Hyatt, but still paid for the suite. My husband's phone went belly up and we had to get another one, then he lost it somewhere between Hertz car rental and the airport coming home. We had so many mishaps, it sure was an adventure. I even spilled a whole bottle of water in my lap just before boarding the plane home. The few days we spent there were wonderful! Your staff was the best, they were all very helpful. Your staff made us feel very welcome from the moment we stepped into the lobby and always offered to show us around, they walked us to our room and the restaurants and even told us how to get to the flea markets. Very friendly and there was always someone available to answer any questions. Food was very good, we mostly ate at the buffet. We did have a steak dinner at the fancy restaurant and one of the staff took a picture of us on my husband's phone (that he lost) sad cause we didn't get any other pictures of us there. The beach was beautiful! Got to watch a beach wedding and listen to their music one night from our balcony while sitting in the jacuzzi tub, the wedding was entertaining.

The dinner at the Hibachi was outstanding. Loved the food and service. The Italian restaurant was good and service was excellent. Lastly, Blaze was good but not what I was expecting. The service again was outstanding, the food was a little disappointing. Either way I would recommend this to anyone I discussed this resort with!!!!

Friendly staff, great breakfast, lunch, room service (amazing ceviche by the pool). Getting a cab to downtown was really easy and affordable. It was nice considering it was family friendly. I don’t think it was as loud and obnoxious as other family friendly resorts. There were a few areas where you could sit to escape larger crowds of people. The turtle sanctuary was really fun to see as well. We had an issue with a water leak in our first room, and they quickly moved us to a new room.

Amazing grounds with several pools and long stretch of beach. The room was large, spotless, and facilities worked well. Food at restaurants were good. It wasn’t too crowded when we went so there was no overcrowding at beach chairs at pools.

I loved this hotel. The beds were so comfortable and our view from our balcony was stunning. We stayed in the club tower which I recommend. I never got hassled about time shares which I saw some people mentioned in their review. The staff was so awesome and were so attentive. They also stocked our mini bar every day for free and there was this room with food for the tower guests that was a hidden gem! Delish! Our Hotub on our balcony wasn’t getting hot but we called the front desk and they came up and fixed it right away. The beach was spectacular and the water was so clear. I cannot say enough and if you want to do all inclusive for a few days, come here. Also it’s a very short uber ride to the romantic zone where we did boat day trips and explored downtown.